Japan Industrial Direct Japan Industrial Direct Japan Industrial Direct Japan Industrial Direct Japan Industrial Direct

Returns & Refunds

PARTIES

This Returns & Refunds section governs the sale of products by Yoriyasu Corporation, operating the Japan Industrial Direct website (hereinafter referred to as "the Seller"), to the entity purchasing such products (hereinafter referred to as "the Customer").

If any purchased product has a defect, malfunction, or any other non-conformity, the Customer must send written notification (by email) to the following email address (info@industrialdirect.jp), clearly stating the following information:

  • Recipient [name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional]
  • I/we () hereby give notice of withdrawal from my/our () contract of sale of the following goods/services
  • Ordered on ()/received on ()
  • Name of consumer(s)
  • Address of consumer(s)
  • Date
  1. 1

    RETURN AUTHORIZATION

    The authorization to return the products does not constitute in any way recognition of flaws or non-conformity, the existence of which must be ascertained after the return through the inspection and technical analysis of the product(s), which may take: from 1 to 7 working days from the arrival of the goods in the warehouses of Yoriyasu Corporation.

    To this purpose, therefore, the Customer is urged not to handle the product beyond what is strictly necessary and must wrap the original packaging of the products with other protective packaging that preserves their integrity and protects them during transport even from writing or labelling.

    The products, of which the Seller authorizes the return for the aforementioned reasons, must be returned by the Customer through a carrier with traceable and always insured shipment in case of a value exceeding US$ 500, together with a copy of the return authorization notice bearing the "Return Code", to the specified address by Yoriyasu Corporation within 14 (fourteen) days from the reporting of the flaw or non-conformity.

    In the event that, as a result of the inspection checks reveals any tampering with the product, the Seller will not return the amount paid by the buyer and will promptly notify the Customer of such decision.

  2. 2

    CANCELLATION AND REFUNDS

    The Seller may cancel the order in case of products unavailability. In such cases, it shall inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed up the order stating the reasons. In such cases, the Seller proposes, before proceeding to refund, replacement with similar product or other available solution (surplus rush service, product under other conditions) as a solution which must always be expressly accepted by the Customer. In case of non-acceptance of the replacement product, the amount previously committed to the Customer's means of payment is refunded. Notice of the refund is given by e-mail.

    In any case of cancellation of the order by the Seller, therefore for any reason whatsoever, it is intended that the Seller cannot be held liable for any damages arising from the cancellation.

  3. 3

    PRODUCTS DAMAGED IN TRANSIT

    If a package containing the products purchased by Japan Industrial Direct arrives in damaged condition at the customer's address, the customer should refuse delivery by the courier.

    If the customer accepts delivery of the parcel, the customer must: (i) make Note of the damage on the delivery paper of the Courier so that Japan Industrial Direct may file a complaint; (ii) keep, as were delivered, the products, the original box and packing material received; and (iii) promptly notify Yoriyasu Corporation by contacting customer service via e-mail at info@industrialdirect.jp to arrange an inspection of the courier and the removal of damaged products.

    1. Upon delivery of the products, the Customer is required to check:
      • that the number of packages being delivered corresponds to what is stated in the transport document;
      • that the packaging is intact, undamaged, not otherwise altered and with intact seals.
    2. Any external damage or any mismatch in the number of packages must be immediately objected to the delivering courier by marking 'withdrawal with reservation'. In the specific case of a damaged package, the following must be noted on the courier's waybill: 'withdrawal with reservation as the package is damaged'.
    3. Once the courier's document has been signed, the Customer may not object in any way to the external characteristics of what has been delivered.
    4. In the event that the Customer provides an incorrect shipping address, the order will be delayed and additional shipping and handling charges will be assessed for returned or re-addressed orders. It is not possible, in such a case, to request a refund.
  4. 4

    REFUND APPLICATION METHOD

    Once approved, the refund will be issued according to the payment method used at the moment of the purchase: Credit card, Paypal, bank transfer.