FAQ
General
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Japan Industrial Direct is a platform that helps overseas customers easily search for and request quotations on Japanese products.
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The service is operated by Yoriyasu Corporation, a Japanese company based in Japan.
Quote & Order
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Enter the manufacturer name, model number, or keyword into the search box. You can combine multiple terms with spaces for more specific results. Our search engine will find matching products from our database.
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Please search for and select the product you wish to receive a quote for from the search bar on the Top Page or the Quick Quote page. After entering some basic customer information and submitting the form, a provisional quote will be sent to the email address you provided.
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- Submit your request for the desired products via our quotation form.
- A provisional quote stating the product price will be sent to your email address.
- If you wish to place an order, please provide us with the accurate shipping address and other necessary information. We will then issue a formal quotation that includes shipping costs and any applicable customs duties.
- Upon confirmation of your payment via credit card or bank transfer, we will ship the products.
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Yes, we accept quotation requests and orders from customers worldwide.
Shipping & Delivery
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Yes, we provide global delivery services. All products are shipped from Japan using reliable international shipping options including DHL, FedEx, and UPS.
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Shipping times vary by destination and shipping method. The estimated delivery time will be provided in the formal quotation.
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Shipping costs depend on the destination, package weight, and shipping method. We provide an accurate shipping quote during the quotation process.
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Once your order is shipped, we will provide you with a tracking number. You can track your package using the carrier's website.
Payment
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We accept bank transfers, credit cards (Visa, MasterCard, American Express), and PayPal.
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Payment is accepted in US Dollars (USD), Euros (EUR), and Japanese Yen (JPY).
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Orders can only be canceled before they are processed for shipping. Please contact us immediately if you need to cancel your order.
Technical Support
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No, we do not provide technical support for the products we sell.
Still have questions?
If you cannot find the answer you're looking for, please do not hesitate to contact us.
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